Last updated: 15 September 2026
Welcome to Glowinary. By accessing or using our platform, you agree to be bound by these Terms and Conditions.
By using Glowinary you agree to these Terms. If you do not agree with them, please do not use the platform.
Glowinary connects beauty and wellness professionals with clients. We provide the tools, bookings, business management, messaging and payments, but the treatments themselves are carried out by the professionals, not by us. When you book, your agreement for that treatment is with the professional.
You must be 16 or over to use Glowinary, and by using it you confirm that you are. If you are under 18, please involve a parent or guardian before booking and paying for a treatment, some countries require it.
To access certain features, you must create an account. You agree to:
Professionals agree to:
Clients agree to:
Professionals pay Glowinary a monthly subscription to use the platform. We take no commission on bookings: we take no share of your price, and we add nothing to what you charge. The subscription is the only thing Glowinary charges you.
When a client pays a deposit, the payment is taken on the professional's own SumUp account and the money goes straight to them. It does not pass through Glowinary and we never hold it.
Glowinary never takes a cut of your payments. No commission, no percentage, nothing deducted from what your client pays. Every penny a client pays reaches you.
Because the payment is taken on your own SumUp account, SumUp charges you their normal rate for it — the same rate you already pay them. That is between you and SumUp; we take no part of it and add nothing to it. Your exact rate is in your SumUp account. If you have a question about how any of this works, ask us.
A professional account is a monthly subscription. Plans are £9 a month for a single page, £39 for one professional, £145 for 2 to 5 professionals, £270 for 5 to 10 professionals and £375 for 10 to 15+ professionals. You pay the price of the plan you choose, shown to you before you pay and on every receipt. It renews each month until you cancel, and you can cancel at any time from your profile.
Cancelling stops the next payment; it does not cut your access short. You keep everything your subscription includes until the end of the month you have already paid for. We do not refund part of a month, because you keep the whole of it.
Studio lets a professional make photos and videos for their own social media. What you make is yours. We claim no ownership of it and take no share of anything it earns you, and you are free to post it anywhere, with or without crediting us.
The photos and videos you put into a template must be yours to use. Do not upload a client's picture without their permission, and do not upload work that is not your own.
Studio runs entirely on your device: what you upload is never sent to us or stored by us. The templates themselves stay ours, and are licensed to you to use while you have an account.
What you make stays yours, and stays private. A design you make or download in Studio is not added to Glowinary's template library and is not shown to anybody else. Our templates stay ours and are licensed to you while you have an account; what you build from them belongs to you alone.
And your photographs and clips are never uploaded at all. Studio renders on your own device, so the pictures and video you put into a design are never sent to us, never stored by us and never seen by anybody else. That was true when a design was shared and it is true now that none is.
Glow and Growth are both optional. To answer you they send what you type, along with the parts of your account a good answer needs, to our AI providers. What is sent, to whom, and how long it is kept are set out in our Privacy Policy. A photograph reaches an AI provider only if you allow Glow to look at what you send, which the app asks before the first one, and we collect no face or biometric data.
A professional on a paid plan also has a Glow assistant in their conversations with clients. It answers from that professional's own details, and if they have not replied within ten minutes it answers in their place and says that it is their assistant. It can send a service to book, but it cannot make, change or cancel a booking.
AI can be wrong, and sometimes confidently. Treat what it says as a starting point rather than an answer. It is not medical, legal, financial or professional advice. If something about your skin or health concerns you, please see a qualified professional.
A booking may be cancelled free of charge up to 24 hours before the appointment start time, and a deposit paid for it should be returned to you in full.
Glowinary cannot issue that refund. Your deposit went straight from your bank into your professional's and never passed through us, so we hold nothing to give back. What the app does is carry the request: you ask to cancel, your professional is notified, and they return the money from their own bank and confirm it here. Your booking stays as it is while that is being settled, and the outcome is written on it, whether the money was sent back, or you agreed to keep the appointment after all, or the professional kept the deposit.
If a booking is cancelled less than 24 hours before the appointment, or the client does not attend, the deposit paid for that booking is non-refundable and is retained by the professional. This reflects the time the professional has reserved and can no longer fill at short notice.
If you cannot make your appointment, we ask you to use Reschedule in the app to message your professional and move it. Rescheduling by agreement is not a cancellation and no fee applies.
Deposits are paid directly to the professional and are never held by Glowinary, so any refund is issued by the professional. A professional may agree something different with you, or waive the fee entirely, and many will. If their terms matter to you, ask them before you book. If you believe a deposit should have been returned and it has not been, tell us and we will take it up with them on your behalf, but the money is theirs to send and the decision is theirs to make. Glowinary is not responsible for missed appointments or related disputes.
Glowinary is the technology that connects clients and professionals. We do not carry out treatments, we do not employ professionals, and we cannot guarantee the quality or safety of anyone's work. Choosing a professional is your decision, their Trust Score, ratings and profile are there to help you make it.
Every professional on Glowinary runs their own business. They set their own prices, decide their own availability, and are responsible for their own insurance, qualifications and tax. They are not our employees or agents.
Glowinary's branding, design and software belong to us. What you upload stays yours, your photos, your words, your work. By putting it on Glowinary you give us permission to show it where it needs to appear, such as on your profile or in search results. That permission ends when you remove the content or close your account.
Some illustrations in the app are by Storyset, used under their licence and recoloured to our own palette.
Users must not:
Glowinary Coach is a shared space for beauty and wellness professionals and their clients to learn from one another. It exists to help people run better businesses and have better experiences, nothing else.
Posts and replies must fit one of the topics we provide: Pricing, Client Retention, Branding, Client Experience, Social Media, Business Growth, Burnout Prevention, Communication, Professionalism, Mindset and Organisation, and must be of genuine benefit to other professionals or clients.
The following will be removed without notice:
We may remove any post or reply, and may suspend or close an account that repeatedly ignores these rules. A professional's subscription is not refunded for content removed under this section.
This is not about restricting what people can say. It is about protecting a space professionals rely on: every post that helps no one costs the next person their time.
Glowinary is not responsible for what users do, or for the treatments professionals provide. As far as the law allows, we are not liable for indirect or knock-on losses, for example lost earnings or a missed occasion.
Nothing in these Terms limits liability where the law does not allow it to be limited, including for death or personal injury caused by negligence, or for fraud.
We may suspend or close an account that breaks these Terms or misuses the platform. Where we can, we will tell you why and give you a chance to put it right; where the problem is serious, fraud, or anything that puts someone at risk, we may act immediately.
These Terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you are a consumer, this does not take away any right you have to bring a claim in the country you live in.
If something goes wrong with a booking, please speak to your professional first, most things are settled in a message. If that does not work, email us and we will help where we can.
We may update these Terms from time to time. If a change materially affects you we will tell you in the app before it takes effect. Continuing to use Glowinary after that means you accept the updated Terms; if you would rather not, you can close your account.
Email: legal@glowinary.com
Glowinary Ltd (Company No. 17199448)
Registered in England and Wales
Registered office: 28 Birchtree Drive, Cheddleton, Leek, ST13 7FE, United Kingdom
© 2026 Glowinary Ltd. All rights reserved.