Privacy Policy
Last updated: 21 September 2026
At Glowinary, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.
We collect information you provide directly, including:
What we never hold
We never see or store your card number. When you pay a deposit you pay by card on SumUp’s own secure page, on your professional’s account, and the money goes straight to them without passing through us.
Automatically Collected Information
Precise Location (only if you allow it)
Glow may ask to use your device's location. It is used for one thing only: working out which town you are in, so we can show you professionals nearby.
Your coordinates go to OpenStreetMap once, to turn them into a place name. We keep only the place name, for example “Mayfair, London”, and never your exact coordinates.
You can say no. Type your area instead and everything works the same. We never track where you are in the background.
We use your information to:
We never sell your information. We share it only:
The companies that help us run Glowinary
Each of these acts as our processor: they may use your information only to do the job we ask of them, and not for their own purposes.
Glowinary includes an AI assistant, Glow, which gives business advice to professionals and can take a booking. To answer you accurately, it sends relevant parts of your account information to trusted AI providers.
What may be sent
Who processes it, and how it is limited
AI requests are processed by Anthropic (Claude) and, as a fallback, OpenAI (GPT). These providers act as our processors: they use your data only to generate the response we request. Your data is not used to train their AI models, and it is not sold or used for advertising.
We never send payment card details to AI providers. AI features are optional: nothing is sent unless you open an AI chat, ask a professional's Glow assistant, message a professional on a paid plan who has not replied within ten minutes, or scan a receipt in Finance. A receipt you scan may show the last four digits of the card you paid with, as card receipts do. AI guidance is for information only and is not medical, legal, or financial advice.
Captions from your clip are made on your device. When you add a clip to a caption template, your phone or computer itself works out the words spoken and when each was said, using a speech model it downloads once from Glowinary. Nothing from your clip is sent to anyone, including us and any AI provider, and nothing is stored.
Glowinary does not collect face data or any other biometric information. We do not create a face template, a faceprint or facial measurements. We do not use Face ID or your phone's face sensors. We do not use any photograph to recognise you. A photograph reaches an AI provider only in the cases below, and only when you have said yes or asked for it yourself.
The photos you do give us
Your profile picture, your look book, and a professional's portfolio and service pictures. Those you meant to keep, so we store them until you delete them or close your account, and they are shown only where you put them. Photos and videos you edit in Glowinary Studio never leave your device at all: everything happens inside the app on your phone.
Photos and videos in your messages
A photo or video you send in a conversation is kept privately, for you and the other person in that conversation only, and is shown to each of you through a link that lasts an hour. A photo is made smaller on your phone before it is sent.
If a professional on a paid plan has a Glow assistant, Glow looks at the photos and videos you send only if you allow it. We ask once, in the app, before the first one. If you say yes, your two most recent photos in that conversation (for a video, one still frame from it) are sent to our AI provider, Anthropic, to answer you. They are used only for that answer and are not used to train AI models. You can say no, and the professional still sees what you send.
Receipts, and what you show Glow
A professional can keep a photo or PDF of a receipt with an expense in Finance. It is stored privately, seen only by that professional through a link that lasts ten minutes, and deleted when they replace it with another or remove the expense.
A receipt is sent to an AI provider only when the professional presses Scan a receipt. It goes to Anthropic, or for a photo to OpenAI if Anthropic is unavailable, to read the shop, the lines bought, the amount, the VAT and the date. Nothing is saved until the professional checks it and presses Save. In the same way, a photo or PDF a professional attaches in their own Glow chat is sent to Anthropic to answer that question. Neither is used to train AI models.
Glow Match
Glowinary used to offer Glow Match, which read a photo you chose and wrote you a beauty analysis. It has been removed from the app, and no photograph is sent anywhere for it. If we ever bring it back, we will ask your permission inside the app before any photo is sent, and we will update this policy first.
If you used it before, your analysis was only ever saved on your own device, and never on our systems. Deleting the app deletes it.
Glowinary asks for four permissions. Each is optional, and the app works without any of them.
We keep a short list of contact details for professionals we would like to invite to Glowinary, usually a name and a phone number. If you are on that list and would rather not be, email us and we will delete you from it the same day.
We will ask your permission before sending you marketing messages, and every message will tell you how to stop them. Appointment reminders are not marketing: they are part of the booking you made, and they stop when you turn them off.
Your information is encrypted, and access to it is restricted to the people and systems that need it. We should be honest, though: no system connected to the internet is ever completely secure, and anyone who tells you otherwise is overselling.
You can ask us at any time to:
To exercise your rights, contact us at privacy@glowinary.com.
Glowinary is for people aged 16 and over. We do not knowingly collect information from anyone younger, and if we find that we have, we delete it. If you believe a child has given us their information, email us and we will remove it.
Some of the companies that help us run Glowinary are based outside the UK, so your information may be stored or handled abroad. When that happens we only use providers in countries the UK recognises as having equivalent protection, or we put an approved data protection contract in place with them. Your rights over your information stay the same wherever it is held.
We keep your information for as long as you have an account with us. If you close your account we delete your personal information, apart from anything we are legally required to keep, booking and payment records, for example, which tax law requires us to hold for six years.
Some things never reach us at all. A photo or video you edit in Glowinary Studio stays on your device. We hold no face or biometric data of any kind (section 5). And we never hold your card number at any point.
We may update this policy periodically. We will notify users of major changes and post the updated policy on the platform.
If you have questions about this policy, contact us at:
Glowinary Ltd (Company No. 17199448)
Registered in England and Wales
Our registered office is given in our Terms of Service.
Glowinary
© 2026 Glowinary Ltd. All rights reserved.